Frequently Asked Questions -
General Services Section
Frequently Asked Questions -
Pre-teens and Teenagers Section
Frequently Asked Questions - Sponsors Section
Frequently Asked Questions -
Referral Program Section |
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| How do I add a child? |
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How do I upgrade from a Basic to Enhanced account? |
| How do I add Academic Subjects? |
| How do I add Home Related Items? |
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What grade should I assign while setting up? |
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How do I edit a Academic Subject / Home Related
Items ? |
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How do I delete a Academic Subject / Home Related
Items? |
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Will editing or deletion affect the AlphaGrade? |
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How can I change the weightage ratio between Academic
subjects and Home Related tasks for calculating weekly
AlphaGrade? |
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How can I change the 1st and 2nd
Semester starting and ending months? |
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How do I view my child's Progress Reports and
Graphs? |
| How do I setup my child's Allowance? |
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How and why do I provide an Incentive Allowance? |
| How and why do I provide a
Allowance Penalty? |
| How do I add an item to the Wish List? |
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How do I approve an item added by my child to the
Wish List? |
| How do I invite Sponsors? |
| How can I
remove a Sponsor? |
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How can I view Sponsors who have sponsored items on my
child's Wish List? |
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How do I add a child?
Once you are logged in and on the Dashboard page, click
on the
Add Child link. It is placed in the
Account Management section on the top left side of the page.
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How do I upgrade from a Basic to Enhanced account?
On the Dashboard page, click on the
Upgrade link. It is placed within the child's information
display area.
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How do I add Academic Subjects?
On the Dashboard page, click on the 'Edit / View
Summary' link. It is placed within the child's
information display area. This will take you to the
child's 'Summary' page.To add Academic Subjects,
click on the
button.
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How do I add Home Related
Items?
On the Dashboard page, click on the 'Edit / View
Summary' link. It is placed within the child's
information display area. This will take you to the
child's 'Summary' page.To add Home Related Items
click on the
button.
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What grade should I assign while setting up?
When setting up initially, it is recommended to set each
Academic Subject / Home Related Item with an 'A+' grade.
The idea is to encourage the child to maintain a high
grade, which benefits the child and is great for the
parent.
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How do I edit a Academic Subject / Home Related
Items?
On the Dashboard page, click on the 'Edit / View
Summary' link. It is placed within the child's
information display area. This will take you to the
child's 'Summary' page.
- Click on the
or
button, depending on what you need to do
- To edit, click on the 'Edit' link of the
relevant Academic Subject / Home Related Item
- Make the necessary change to Title or Grade
NOTE: Any changes to the Academic Subject / Home
Related Item and / or its Grade will affect the
integrity of grades already entered for the title and
cannot be restored.
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How do I delete a Academic Subject / Home Related
Items?
On the Dashboard page, click on the 'Edit / View
Summary' link. It is placed within the child's
information display area. This will take you to the
child's 'Summary' page.
- Click on the
or
button, depending on what you need to do
- To delete, click on the 'Delete' link of
the relevant Academic Subject / Home Related Item
- Delete the necessary change to Title or Grade
NOTE: Deletion of any Academic Subject / Home Related
Item will affect the integrity of grades already entered
for the title and cannot be restored.
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Will editing or deletion affect the AlphaGrade?
Yes, editing or deleting any Academic Subject / Home
Related Item and / or its Grade will affect the
integrity of grades already entered for the title and
cannot be restored.
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How can I change the weightage ratio between Academic
subjects and Home Related tasks for calculating weekly
AlphaGrade?
On the Dashboard page, click on the
tab. It is placed within the child's
information display area. This will take you to the
child's 'Account Profile' page.
- Click on 'Edit' in the section where the weightage is shown
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How can I change the 1st and 2nd
Semester starting and ending months?
On the Dashboard page, click on the
tab. It is placed within the child's
information display area. This will take you to the
child's 'Account Profile' page.
- Click on 'Edit' in the section where the 1st
and 2nd Semester are shown
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How do I view my child's Progress Reports and
Graphs?
On the Dashboard page, click on the 'View Report and
Graphs' link. It is placed within the child's
information display area. This will take you to the
child's 'Reports and Charts' page.As a Basic
subscriber, you can view: |
- Progress Report for the last 4 Weeks
- Progress Report for the last 8 Weeks
- Graphs for each individual Academic Subject /
Home Related Item, for the last 26 Weeks
As an Enhanced subscriber, in addition to the Reports
and Graphs as listed above, you can view: |
- Progress Report for the last 12 Weeks
- Progress Report for the last 24 Weeks
- Progress Graph showing AlphaGrade for the last
26 Weeks
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How do I setup my child's Allowance?
On the Dashboard page, click on the 'Edit / View
Summary' link. It is placed within the child's
information display area. This will take you to the
child's 'Summary' page.
- Click on the 'Allowance' tab
- Enter the Weekly Allowance in Row A
- Enter the Expected Goal Grade in Row B
- Click on 'Update Allowance Details'
button
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How and why do I provide an Incentive Allowance?
Providing an Incentive Allowance is a great way to
incentivize a child to exceed their Expected Goal Grade.
Every time the child gets an AlphaGrade that is higher
than the Expected Goal Grade, they automatically earn
the Incentive Allowance. Once a child gets into the
habit of this higher achievement, they will not be happy
with themselves when they underperform and in the
process make life much easier for the parent / guardian.
To setup Incentive Allowance:
On the Dashboard page, click on the 'Edit / View
Summary' link. It is placed within the child's
information display area. This will take you to the
child's 'Summary' page.
- Click on the 'Allowance' tab
- Enter the Incentive Allowance in Row C
- Click on 'Update Allowance Details'
button
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How and why do I provide an
Allowance Penalty?
Allowance Penalty is the opposite of earning an
Incentive Allowance. Every time the child gets an
AlphaGrade that is lower than the Expected Goal Grade,
they automatically incur an Allowance Penalty. When a
child incurs an Allowance Penalty, they feel it in their
wallet and will make sure that they do not repeat a
situation that will cost them.To setup Allowance
Penalty:
On the Dashboard page, click on the 'Edit / View
Summary' link. It is placed within the child's
information display area. This will take you to the
child's 'Summary' page.
- Click on the 'Allowance' tab
- Enter the Allowance Penalty in Row D
- Click on 'Update Allowance Details'
button
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How do I add an item to the Wish List?
Note: The Wish List feature is available only to
Enhanced subscribers.On the Dashboard page, click on the 'Edit / View
Summary' link. It is placed within the child's
information display area. This will take you to the
child's 'Summary' page.
- Click on the 'Wish List' tab
- Enter description of item wished for
- Enter date by which you would like the wish to
be fulfilled
- Enter the estimated Sponsorship amount for the
item
- Click on 'Add to Wish List' button
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How do I approve an item added by my child to the
Wish List?
Note: The Wish List feature is available only to
Enhanced subscribers.On the Dashboard page, click on the 'Edit / View
Summary' link. It is placed within the child's
information display area. This will take you to the
child's 'Summary' page.
- Click on the 'Wish List' tab
- Click on the 'Approval
Pending' link of the item you would like
to approve
- Make any changes you feel necessary
- Click on 'Approve this Wish List Item'
button
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How do I invite Sponsors?
Note: The Sponsors feature is available only to
Enhanced subscribers.On the Dashboard page, click on the 'Edit / View
Summary' link. It is placed within the child's
information display area. This will take you to the
child's 'Summary' page.
- Click on the 'Sponsors' tab
- Click on the
button
- Enter email addresses of people you would like
to invite
- Click on 'Send Invitation to Sponsors'
button
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How can I remove a Sponsor?
Note: The Sponsors feature is available only to
Enhanced subscribers.On the Dashboard page, click on the 'Edit / View
Summary' link. It is placed within the child's
information display area. This will take you to the
child's 'Summary' page.
- Click on the 'Sponsors' tab
- Click on the 'Remove Sponsor' link of the
Sponsor you would like to remove
- Click on 'Delete this Sponsorship' button
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How can I view Sponsors who have sponsored items on my
child's Wish List?
Note: Wish List and Sponsors feature is available
only to Enhanced subscribers.On the Dashboard page, click on the 'Edit / View
Summary' link. It is placed within the child's
information display area. This will take you to the
child's 'Summary' page.
- Click on the 'Wish List' tab
- Click on the 'View Sponsors' link for the
item in your Wish List
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